Support Centre

BCII allows users to claim, manage, and redeem the BCII Tradable Super Coupon Token through a mobile application. For full details on the Super Coupon Token functionality, please visit https://bciienterprises.com/

BCII is available for:

• iPhone (iOS)
• Android smartphones

Creating a BCII account is free. Simply download the app to your smartphone and follow the on-screen prompts to create your free account.

A Signing Key is a way of storing a password protected file that contains your blockchain public and private keys, together this makes a key pair. CouponToken.AI will never know your local private key. A great way to think about your Signing Key is like a Pin Code to your ATM card. When you join BCII, you are entering into a non-custodial environment. This means that you control your assets directly on your device. To make things easy, we make this Signing Key unlockable using your biometrics and this check is enacted every time you make a blockchain transaction, such as a buy, sell, bid, auction, or funds withdrawal on BCII.

It's critical that you export a copy of your Signing Key to a safe place. This way if you lose your device or forget your password, you’ll be able to recover your securities and Collectibles using your private key.

Your Signing Key helps you recover access to your account if you lose your device. Keeping a backup is strongly recommended.

Yes. BCII supports biometric security features available on supported mobile devices.

If you have backed up your Signing Key, you can reinstall the app and restore access to your account. If you have lost your Signing Key or password, please email servicedesk@horizon-globex.com for further assistance.

Some account activities may require identity verification in accordance with applicable regulatory requirements. To verify your identity, simply tap the profile icon then Verify Identity and follow the on-screen prompts.

Verification is typically completed in 1-2 business days, but processing times can vary depending on submission volume and review requirements, up to 10 business days.

Your current balance and available funds can be viewed within the Portfolio section of the app.

No minimum funding requirement applies.